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Frequently Asked Questions

How does Jones work?

Jones helps you quit by using a combination of nicotine replacement therapy (NRT), behavioral support (inspired by cognitive behavioral therapy, CBT), and community. We built our program in conjunction with our medical advisor, Dr. David Kan, at UCSF, who is an expert in addiction medicine.

What comes in my Jones order?

Jones subscriptions ship monthly. The first shipment will come with the appropriate Jones lozenges based on your dependency quiz results or selected order amount as well as Jones complimentary travel tin and digital habit tools. Month 2+ shipments will contain Jones lozenges. 

Why not quit cold turkey?

95% of people can’t quit cold turkey. Quitting cold turkey means you’ll experience severe nicotine withdrawal symptoms, like irritability, drowsiness, increased appetite, constipation, and intense cravings, which make you more likely to return to your vaping or smoking habit. These withdrawal symptoms can all be lessened with quitting aids like NRT.

Can I use Jones to quit smoking, tobacco products, or nicotine?

Absolutely. NRT was first designed to help smokers quit, and it's FDA-approved for this purpose. Your Jones NRT comes with specific guidance on using NRT to quit smoking.

How do I open the Jones travel tin?

Press down firmly on both buttons using your thumb and carefully open the lid. We know it’s a bit tricky, but these buttons ensure a child-proof tin and we’re all for safe NRT consumption.

Why does the Jones travel tin have buttons?

The buttons are child-proof so that your NRT remains out of reach for young ones. Safe consumption is our #1 priority.

Where did the name Jones come from?

Jones comes from the term “jonesing” which is slang for “craving.”

Nicotine Replacement Therapy (NRT)

How should I take Jones lozenges?

Dissolving method:
1. Place lozenge in your mouth.
2. Allow lozenge to dissolve, do not chew or swallow the lozenge. Lozenge dissolves quickest under your tongue. Lozenge lasts longest tucked into your cheek.
3. Do not use more than 1 lozenge at a time. Do not consume more than 20 per day.

What is nicotine replacement therapy (NRT)?

Nicotine replacement therapy (NRT) is considered the first-line treatment in the medical community for most people who want to quit vaping, and it is available over the counter for adults or by prescription for children under age 18.

NRT is approved by the U.S. Food and Drug Administration (FDA) and is clinically shown to help people quit smoking - it can even double your chance of quitting successfully. Plus, more and more studies are coming out with clinical support for NRT’s benefits in quitting vaping. NRT is not yet approved by the FDA as a vaping cessation product, however, our medical advisor Dr. Kan and other addiction specialists highly recommend NRT to help with nicotine withdrawal when quitting vaping.

What's the difference between NRT and Zyn?

Oral nicotine pouches like Zyn are not approved by the FDA for any use, including as a tool for quitting nicotine, while NRT is approved and regulated by the FDA. Decades of research, as well as a 2020 report from the Surgeon General, confirm that NRT is safe to use (even long-term) and is an effective way to quit tobacco products for good. Further, Zyn delivers nicotine faster and in higher strength options than NRT, making it more addictive.

Why should I take nicotine to quit nicotine?

NRT provides nicotine gradually, so it helps reduce withdrawal symptoms and manage cravings without exposing you to toxic chemicals or giving the “head rush” that keeps you coming back to other nicotine delivery methods like smoking, vaping, or oral nicotine pouches.
It helps you quit by providing your brain with small doses of nicotine over time. This reduces withdrawal symptoms like irritability, grogginess, constipation, and cravings without spiking your blood nicotine (which is what continues your dependency).

You can think of NRT as a tool that provides you space to focus on building new habits and removing your behavioral dependency without simultaneously coping with severe withdrawal symptoms the way you would when quitting “cold turkey”. Once you’ve reset your habits and routine, you can gradually reduce your NRT intake. Most people feel they no longer need NRT and stop using it after a few months. Some choose to use NRT for longer, but this is still safer than continuing to use more harmful nicotine delivery methods.

Is NRT safe? What are the health risks?

Yes, NRT is safe and effective - in fact, the risks and side effects of consuming NRT are very similar to those of caffeine. NRT does not contain the dangerous chemicals that are present in vapes or tobacco.

Doctors and other medical experts (including the CDC & recommend NRT as one of the most helpful tools you can use to quit. It’s been FDA-approved and heavily studied for over 30 years (the first NRT was used in 1967!), and the research shows that NRT is safe and effective for almost all adults looking to quit. NRT has been approved for over-the-counter use since 1996.

Most adults (anyone 18+) can take NRT without consulting a doctor. There are very few people who shouldn’t use NRT. Pregnant women, teens, and people with serious health issues (like heart or lung disease) still might be able to use NRT, but should talk to their doctor first. Some people are allergic to the compounds in NRT that don’t include nicotine but those people are very, very rare. If you have known sensitivities, we advise you to read the ingredients before taking NRT. People allergic to Soya products should not use nicotine lozenges.

What should I do if I experience side effects from NRT?

It’s very rare to get serious side effects from using NRT. Mild side effects can occur, which usually don’t last long. For Jones nicotine lozenges, possible side effects include a tingling sensation, coughinggasheartburntrouble sleeping, nausea, hiccups, racing heartbeat. Frequently, side effects are caused by incorrect use of NRT—for example, it’s important to allow the lozenges/mints dissolve in your mouth as opposed to chewing or swallowing them. This allows for gradual nicotine delivery which not only makes sure it works to relieve cravings and withdrawal symptoms, but also reduces the amount of nicotine you swallow, which can upset your stomach.

How much NRT should I take?

You can determine your nicotine dependence by taking the Jones quiz. Once your product arrives, please follow the included instructions for recommended dosing frequency and safe usage.

Can I use NRT if I’m pregnant or breastfeeding?

If you're pregnant or breastfeeding, you should talk to your doctor about which options are right for you.

How long will it take me to quit?

Generally, you can use NRT as long as needed. There are different programs available depending on your dependency and personalized needs but most recommend 10-12 weeks to taper NRT.

What if I need to use NRT longer than 12 weeks?

Doctors recommend using NRT for as long as you need to quit. 12 weeks is the recommended timeline to quit but some users will take NRT for longer.

How many lozenges can I take each day?

It's recommended to use at least 9 lozenges per day for the first 6 weeks. Do not use more than 5 lozenges in 6 hours. Do not use more than 20 lozenges a day.

Why do nicotine lozenges tingle?

The tingling sensation is a result of the nicotine in the lozenges. You will feel this as nicotine is gradually released as the lozenge dissolves.

Can I eat immediately before or while using my NRT?

For best results, do not eat or drink 15 minutes before using or while the lozenge is in your mouth.

Can I drink alcohol and use Jones NRT?

While it's generally safe to drink alcohol while using NRT, it's important to be mindful of any potential interactions or effects. Alcohol can sometimes increase the intensity of NRT side effects, such as dizziness or nausea. It's always best to consult with a healthcare professional to discuss your specific situation and get personalized advice.

Can I use Jones NRT if I take other medications?

It's best to consult with a healthcare professional to discuss your specific situation and get personalized advice tailored to your medications.

What if my child or pet eats a Jones lozenge?

Depending on their size and the amount consumed, children and pets can experience acute nicotine poisoning from consuming NRT - this commonly includes vomiting, hyperactivity, increased heart rate and headache. Should this occur, it's best to consult with a healthcare professional to discuss your specific situation and get personalized advice.

For youth quitting, is NRT part of the equation?

NRT is not approved for over-the-counter use for youths under 18 years old. The American Academy of Pediatrics recommends that pediatricians consider off-label NRT for youth who are moderately or severely addicted to nicotine and motivated to quit. Youth under 18 years old need a prescription from a healthcare provider and close follow-up is recommended.

Quitting Questions

Should I taper off of my vape or start quitting with NRT right away?

This is up to you! There is research pointing to benefits on both sides. What’s important is that you set a quit date that you can stick to, and commit to starting your quitting journey on this date.

What are the benefits of behavioral support? Isn’t NRT enough?

NRT addresses your physiological dependency on nicotine, but the other 50% of your dependency is psychological. Jones behavioral support helps you build new habits and reframe your response to situations where you previously would have vaped, plus provides your with community and support to vent and learn from other Quitters. Not to mention, text programs to help you quit increase your chances of success by 40%.

How does the Jones App help me quit?

The Jones app is home to our community of quitters where you can post, give kudos, comment, and support each other. In order to view the community, you have to complete your daily check-in, where you can track your nic intake and how you’re feeling on your journey. All of your daily check-in data can be tracked on the progress tab where you’ll see your nic over time, and a calendar of all of your check-ins. Levels and milestones keep you motivated along the way. The Quitting toolkit provides tools to help you quit, like chatting with Coach Jones, exploring NRT, and playing our addictive game, Quittle.

How do I bounce back from a slip up?

Remind yourself that slipping up is all part of the journey and it’s nothing to be ashamed of. Think about all the progress you have made. One slip doesn’t put you back at square one—tomorrow’s a new day, so keep going and don’t sweat it. Plus, you can always lean on the Quitter community for support.

Will I gain weight if I quit vaping, smoking, or nicotine?

Many people do experience some weight gain after quitting, but it varies from person to person. It's important to focus on your overall health and well-being. Staying active and eating a balanced diet can help manage any potential weight gain. NRT can be a helpful tool at managing appetite changes while quitting.

Where can I download the Jones app?

The Jones iOS app is on the Apple App store here. The Android app is on the Playstore here.

How long can I text with Jones?

You can always text Jones for quitting support. When you reply QUITTER, Jones automatically sends daily texts for the first 30 days of your journey, but will reply anytime you need support, well past 30 days.

How is Jones making an impact on solving the bigger problem of vaping?

We recognize that the world of vaping is clouded with misinformation, lack of resources, and mismatched recommendations. To us, impact means truth; we use our expertise for social good, keeping education and shared knowledge as primary touch points for the Jones experience. We’re committing 1% of our profits to charitable organizations who are committed to countering the negative impacts of vaping and smoking on our health and planet.

Order + Subscription Inquiries

When will my order ship?

Please allow 2-4 days for order processing. Once shipped, standard shipping takes 4-6 days for customers in the continental USA. Shipping to Alaska and Hawaii takes 7-10 days.

What is the return or exchange policy?

Jones does not accept any returns or offer any product exchanges at this point in time. If you have an issue with your order, please contact us at .

Do you ship to all US states?

Yes, we ship to all 50 states.

How do I know if my order has been shipped? Will I get tracking?

Once your order ships, you will receive an email notification that will include your tracking number. Just a heads up - tracking numbers can take up to 24 hours to send.

How do I replace my lost, stolen, or damaged order?

Please contact us at if there’s any issue with your order.

Do you ship internationally (out of the US)?

Unfortunately, we only ship domestically at this time, but we hope to expand soon!

Can I text Jones or use the Jones App outside of the United States?

You can use the Jones App outside of the US, but our SMS coach is only inside the US.

How can I update or cancel my subscription?

Login to your account on the top right-hand corner of our website. Once you’ve logged in you’ll have options to pause, skip, increase, or cancel your subscription. If you have any issues please contact us at

How to update my billing or shipping address?

You can update your billing and shipment information within your account. Please login to our website to adjust the information. Login is on the top right-hand corner—you’ll need your email you used to purchase. Unfortunately, once orders have shipped we can’t change or re-route shipping addresses.

Can I skip a shipment?

Of course! Skip, pause, increase, or cancel your subscription at any time. Please login to your account on our website to make adjustments.

How can I update the credit card on file?

You can update your credit card information within your Jones account. Please login to your account on our website to adjust the information. Login is on the top right-hand corner—you’ll need the email you used to purchase.

What is the minimum age to purchase products from Jones?

Jones lozenges are FDA-approved for over-the-counter sale to adults over the age of 18. If you’re under 18 and trying to quit, talk to your doctor about your quitting options. Those under 18 can take NRT with a prescription. However, people of any age can purchase Jones swag!

When will my subscription start?

Your subscription starts the day your order is placed & will be renewed that same day each month thereafter.

Is the packaging recyclable?

Yes. All Jones packaging is recyclable! Please make sure you remove the packing tape before recycling the box.