Frequently Asked Questions
Jones helps you quit by using a combination of nicotine replacement therapy (NRT), behavioral support (inspired by cognitive behavioral therapy, CBT), and community. We built our program in conjunction with our medical advisor, Dr. David Kan, at UCSF, who is an expert in addiction medicine.
Nicotine Replacement Therapy (NRT)
NRT is not approved for over-the-counter use for youths under 18 years old. The American Academy of Pediatrics recommends that pediatricians consider off-label NRT for youth who are moderately or severely addicted to nicotine and motivated to quit. Youth under 18 years old need a prescription from a healthcare provider and close follow-up is recommended.
Quitting Questions
Order + Subscription Inquiries
Our fulfillment team packs orders 7 days a week. Orders placed after 12:00 pm ET will be packed the following day. This means that if you place an order in the afternoon, you can expect it to be fulfilled the following day. If you place an order early in the morning, it’s possible it will be fulfilled the same day.
Once fulfilled, please allow up to 1-4 days for order processing while your order is transferred to the carrier. On your tracking link, order processing looks like the “Pre-Shipment” or “Label Created” stage. Once your package is scanned by the carrier, standard shipping takes 4-6 days for customers in the continental USA. Shipping to Alaska and Hawaii takes 7-10 days.